FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to talk to someone before ordering?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Do the tops come with the bottoms shown in the picture?
All of our suits are sold as separates. Many people are not the same size on top and bottom, this allows you to get the exact style and fit you are looking for. Tops and bottoms are paired together in pictures, but please refer to the title of the item you are purchasing to make sure you are buying the correct piece.
Can I add/change something to my order once it's been placed?
No, for security purposes we do not have the ability to recharge a credit card so we cannot add any items to an existing order.
What happens if I order an item that's out of stock?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available, in which case we will notify you via e-mail with alternate choices. If we do not receive a reply within 7 days the order will be canceled and the customer will be issued a store credit for the amount of the purchase. You may then request a refund or use that store credit to place another order.
Shipping
Do you ship internationally?
Yes, at this time we do ship internationally but not to all countries. The customer is responsible for ALL duties and fees imposed by customs in that country. All shopping costs and fees will be applied at checkout
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Returns & Exchanges
Can I return my product?
We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help!
A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.